In an industry plagued by poor service standards and fly-by-night agencies ranging from the incompetent to the unscrupulous, it's understandable why estate agents have such a bad reputation. For this reason, whether letting or selling your home, the importance of using a professional, regulated and established estate agency could not be greater. At Samson, we promote a culture of integrity; our reputation is of the utmost importance to us and we are committed to delivering an excellent, reliable and proactive service of which we can be proud of.
In what is becoming an increasingly complex process, our qualified lettings and sales teams have the sound legislative knowledge and practical experience to ensure our landlords and vendor clients are up-to-date and comply with all the necessary legal requirements to let or sell a home. For tenants, using a regulated, established agency is equally important with increasing numbers of stories of tenants falling victim to 'scams' on private ad websites, as well as small, unregulated agencies going bust – taking their tenants' security deposits with them. Likewise, it's just as important that buyers and sellers choose an agent that is regulated by a reputable industry body.
As a member of The Property Redress Scheme, we follow the code of practice for residential sales which has been approved by the OFT under the Consumer Codes Approval Scheme. We are also members
for lettings related matters and can resolve disputes referred by landlords or tenants fairly via the Property Redress Scheme. All members of staff are made familiar with the ‘Code of Practice for Residential Estate Agents’ and with a comprehensive internal complaints procedure, the need for the Property Redress Scheme has rarely arisen.
Since our inception we have registered all deposits held in respect of Assured Shorthold tenancies with The Deposit Protection Scheme(DPS). As a firm we absorb all costs associated with membership of the scheme, meaning both tenants and landlords alike are afforded the benefit of a completely cost free deposit arbitration service where needed.
Samson has a Money Laundering Officer who ensure that all Money Laundering regulations are adhered to. All new members of staff are required to complete an internal examination and it is obligatory for all sales and lettings staff to complete a revised examination yearly.